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[README] Better bug reporting instructions

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Also address private emails which I get more and more these days.
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Philipp Hagemeister 2015-03-09 03:00:01 +01:00
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@ -404,6 +404,18 @@ A note on the service that they don't host the infringing content, but just link
Support requests for services that **do** purchase the rights to distribute their content are perfectly fine though. If in doubt, you can simply include a source that mentions the legitimate purchase of content.
### How can I speed up work on my issue?
(Also known as: Help, my important issue not being solved!) The youtube-dl core developer team is quite small. While we do our best to solve as many issues as possible, sometimes that can take quite a while. To speed up your issue, here's what you can do:
First of all, please do report the issue [at our issue tracker](https://yt-dl.org/bugs). That allows us to coordinate all efforts by users and developers, and serves as a unified point. Unfortunately, the youtube-dl project has grown too large to use personal email as an effective communication channel.
Please read the [bug reporting instructions](#bugs) below. A lot of bugs lack all the necessary information. If you can, offer proxy, VPN, or shell access to the youtube-dl developers. If you are able to, test the issue from multiple computers in multiple countries to exclude local censorship or misconfiguration issues.
If nobody is interested in solving your issue, you are welcome to take matters into your own hands and submit a pull request (or coerce/pay somebody else to do so).
Feel free to bump the issue from time to time by writing a small comment ("Issue is still present in youtube-dl version ...from France, but fixed from Belgium"), but please not more than once a month. Please do not declare your issue as `important` or `urgent`.
### How can I detect whether a given URL is supported by youtube-dl?
For one, have a look at the [list of supported sites](docs/supportedsites.md). Note that it can sometimes happen that the site changes its URL scheme (say, from http://example.com/video/1234567 to http://example.com/v/1234567 ) and youtube-dl reports an URL of a service in that list as unsupported. In that case, simply report a bug.
@ -572,7 +584,9 @@ If your report is shorter than two lines, it is almost certainly missing some of
For bug reports, this means that your report should contain the *complete* output of youtube-dl when called with the -v flag. The error message you get for (most) bugs even says so, but you would not believe how many of our bug reports do not contain this information.
Site support requests **must contain an example URL**. An example URL is a URL you might want to download, like http://www.youtube.com/watch?v=BaW_jenozKc . There should be an obvious video present. Except under very special circumstances, the main page of a video service (e.g. http://www.youtube.com/ ) is *not* an example URL.
If your server has multiple IPs or you suspect censorship, adding --call-home may be a good idea to get more diagnostics. If the error is `ERROR: Unable to extract ...` and you cannot reproduce it from multiple countries, add `--dump-pages` (warning: this will yield a rather large output, redirect it to the file `log.txt` by adding `>log.txt 2>&1` to your command-line) or upload the `.dump` files you get when you add `--write-pages` [somewhere](https://gist.github.com/).
**Site support requests must contain an example URL**. An example URL is a URL you might want to download, like http://www.youtube.com/watch?v=BaW_jenozKc . There should be an obvious video present. Except under very special circumstances, the main page of a video service (e.g. http://www.youtube.com/ ) is *not* an example URL.
### Are you using the latest version?